Customer Support Level 2

Our company provides a software for trading stock shares, They are also providing short sell services in it . My job is to assist the customers with the software and the part of it also includes to assist and facillitate the customer that are facing issues with application doing short sell .
Please let me know is it permissible to help those customers . I have just joined my company and been laid off from the previous company.
@Mufti_Faraz_Adam